Joanne is great! She is very responsive, has a thorough understanding of the local real estate market and is superb at walking you through everything that needs to get done. She referred a wonderful realtor that my wife & I used to find our new house in another county. After patiently waiting for nine months for us to be ready to move, Joanne helped us (1) find an organizer to get us through sorting and disposing of 30 years worth of detritus and locating a good mover; (2) find a contractor to intelligently renovate our old condo, plus a window replacement company, a painter, a flooring company and finally cleaners. Her folks came in at the low end of our renovation budget and did great work in a very timely manner. (3) Joanne also dealt with our Home Owners Association, their old management company and their new one. (4) She found a wonderful associate to keep things moving when her vacation came up, and checked in with us during her trip. (5) Finally Joanne listed, sold, and closed our condo within a couple of weeks once the renovations were done and got us significantly more than we expected. Real estate transactions are always going to be stressful but Joanne really lightens your load. We heartily recommend her to anyone wanting to buy or sell property in the Bay Area.
“Joanne was key in guiding us through this challenging real estate market. Her experience was helpful in pricing our home for the market. She provided us with many contacts who provided services such as inspections, staging, and clean-up after the sale. Joanne also was very good about providing us information and keeping us up to date. Overall, we were very pleased with the service provided by Joanne.” February 28, 2010
Top qualities: Great Results , Personable , Expert
“Joanne knows her business since she has been working for an extended period of time in real estate in the Los Altos area and surrounding communities. I have worked with her twice (once to sell my home and once to purchase a home). She is professional, personable and is very reliable.” March 3, 2010
Top qualities: Personable , Expert , High Integrity
"When my brother became ill recently, I had to sell his home in Los Altos (I live in Virginia). I had heard some good reports about Joanne Fraser's services, so I contacted her and requested assistance in selling the house. I got everything I needed and more. From her personal real estate advice, to her extensive list of service companies that provide home repairs, carpeting/flooring, yard/tree work, staging/preparation, moving household goods, and practically anything else you need, she made a difficult, long-distance project incredibly easy. As a former military service member who moved several times and was involved in helping many of my fellow servicemen and women move, I can say without hesitation that Joanne is the best I've ever known. I can recommend her highly to anyone who needs real estate services in the South Bay area. The fact that she and her colleague Joan do it all with a smile is a bonus!"
"It was such a pleasure working with you on the sale of my Mother's house. Your expertise, drive, and attention to detail was very professional and you were always there to help in any way you could to prepare the house for sale. You lined up painting, staging, inspections, clean up, gardener etc. so quickly and efficiently. Your website and email skills were impressive. You responded quickly to any concern or need that arose as the Trustees responsible for the sale did not live in the area. Communication and necessary signatures were never a problem even though one trustee lived out of state. It was a very difficult time for me having to sell the home I grew up in and putting an end to that chapter in my life. The compassion you had for my situation, the emotional and professional support you gave me, could not have been better."
"Joanne was outstanding in every way. The process of marketing, preparing and selling our home was handled thoroughly and timely, keeping each of us informed of all inspections through email, and being readily available to answer any questions we had .......Joanne's presentation of the multiple offers was clear and succinct. She definitely spoke for our best interests ....she represented us with professionalism and warmth, and likewise helped us to understand the strengths and weaknesses of the various offers ....it was a wonderful experience."
---The Christiansen Family---
"I was impressed by the promptness of your response to every request, by your wisdom in knowing where and how to set a price that would work, and the confidence you gave me through the difficult exchanges . . .. Your timing and planning of work to be done presale was so diligent and contributed greatly to the incredibly fast sale. You are a broker who brings both professional and personal strength to your client and I am very grateful."
--- John L. Dodson ---
..." You put in a great deal of time and effort, particularly under sometimes trying circumstances, to find, bid on and obtain the home I now have... I appreciated in particular the way you understood what I was looking for and then molding your advice to suit my needs."
--- David Seiter ---
"You literally worked around the clock for us to make sure everything went smoothly. Your marketing, price negotiation, and decorating ideas sold (our house) within two weeks. . . . We found you to be extremely organized, and also very assertive without being offensive to any parties. This later is a real talent."
"I was very pleased with the way you handled the sale of my house-living out of the area I needed someone I could depend upon and you filled that role beautifully - I also appreciate the personal interest you took in the problems that arose."
....."Joanne did her homework while we waited for the tenants to vacate. By the time she put our house on the market, everything was done except deciding which of the four offers we should accept. We went with the highest offer of $115k over the asking price, escrow closed in thirty days and we received payment. We were pleasantly surprised that the whole process went so smoothly and quickly, but we are saddened by the fact that our long-term relationship with Joanne has come to a finish. Joanne is an extremely talented real estate professional. She is a person of great passion, depth, conviction and integrity and without reservation, we highly recommend her to any buyer or seller".
--- Dave Harris ---
"We couldn't be happier with our home sale thanks to Joanne. We researched several companies, then interviewed three agents. Joanne had the most extensive experience and professional training and certification in her field. Joan and Joanne worked as a seamless team, providing us with constant access for our questions, advance notice on all the details and actions, and clear, specific instructions and paperwork. ...In the end our home had an offer in four days for our full asking price, As-Is sale, and with the rent back we requested. It was a smooth and very pleasant experience. We recommend you select Joanne Fraser as your real estate agent and see what a truly professional, competent and friendly home sale can be".
--- Mary & Jim McCauley ---
..."You were always patient and helpful. We can't thank you enough. I don't think we could have bought our house without you".
---Itsuo & Reiko Okamoto ---
"It's been a pleasure dealing with someone so knowledgeable and organized. Thanks for all your help".
---Daphne Poytress ---
"If there is one experience I want to re-live in my entire life, that would probably be the time when I commissioned you to sell my house. The entire experience was so joyful, exciting and such a happy one. I wish I had more houses for you to sell - you are such a gem to deal with".
---Romen Rey ---
"Joanne is a professional of the highest degree. Organized, personable, knowledgeable and very efficient. I had nothing less than a 100% positive experience in using Joanne to buy my home."
"Joanne helped my husband and I buy our fist home. She was easy to work with and a huge help. So much so that we requested her help selling that same condo 31/2 years later. She made everything go smoothly due to her vast real estate knowledge and experience. I felt at ease with Joanne, as did my child, and would recomment her to anyone, anytime."
---David and Cinthia Fitzpatrick---
"The moment I first met Joanne, I just knew that I picked the best agent. It turned out great indeed. She's very professional and knowledgeable. At the same time she was so friendly that made all of the my family comfortable. I will definitely call her again for my real estate needs in the future".
"Joanne is knowledgeable, experienced and effective. As real estate transactions have become incredibly complex, she has accepted the challenge to handle all details to make a smooth transaction for the buyer and seller. She is particularly effective with dealing with all the emotions of a residential real estate transaction. I recommend her without reservation. And she isa really nice person".
Joanne is exceptionally knowledgeable and professional. She achieved excellent results for us, keeping us well informed every step of the way. Plus, she is most pleasant to work with. She has my unqualified recommendation."
Joanne was fantastic when it came to helping me find my first home. She was always available to search properties and to answer all of my questions. I intend to have Joanne be my Realtor for all of my future home purchases/sales.
Joanne worked very hard for us and was thorough, careful, and thoughtful. I had lots of questions as I was moving in from the East Coast and, of course, the prices in California were $$HOCKING! but Joanne worked with us and helped us understand the different neighborhoods (and we looked at a LOT of houses). We are very happy in our home, we love our neighborhood, and we are grateful for Joanne's care and attention.
Joanne was our listing agent when we sold our home in California. She was not only professional in every sense but she was honest and forthright in all of her transactions with us. She held every open house personally and we never had any occasion to doubt her integrity. Joanne was always impeccably dressed, diligent in her knowledge of the real estate market in our area and unbelievably prompt and on time. We would hire Joanne to sell our home again - she is the greatest! (Plus she has great legs!!).
---Maria & Phil Lau---
Joanne dedicated herself to the selling of my homes and to the purchase of a home as well. She spent considerable time supporting me and making me feel like I was her most important client.
“Joanne has done an excellent job working with us and our close friends buying and selling our homes, She brings a high level of expertise and experience to the complex task of marketing and selling a house. She is a real pro.” January 27, 2009
Top qualities: Great Results, Expert, High Integrity
Joanne assisted my family with the sale of my mother's house in Palo Alto. Joanne was very professional and particularly knowledgeable about the right way to price and list the home for sale. We were very pleased with the results (20+% over asking price) and I would definitely consider hiring Joanne again in the future.
“Joanne is our Regional Vice President for CRS. I first met Joanne at a CRS meeting and found her to be very informative. Joanne came to Pensacola and met with our North Florida CRS chapter for a planning sessions. Her knowledge and ideas to improve our CRS chapter and grow our membership will be of great value to us as we continue to work hard to make this chapter one of the best in the nation. I would certainly recommend Joanne to anyone who may need assistance or have questions about CRS. No doubt our Chapter will be calling on her many times this year. Alexis Bolin President-Elect 2010 North Florida CRS Chapter” January 26, 2009
Alexis Bolin, Broker Associate, ERA Legacy Realty
Joanne has demonstrated over the years that I have worked with her at CRS, an ability to effectively lead when she was President of the Northern CA CRS Chapter. She has also worked with me on the National Council level and has quickly proven to be an effective consensus builder with strong communication skills. I look forward to her fulfilling the role of Council RVP over the next few years. Gregg Fujita, CRS 2009 Council President-Elect” January 26, 2009
Gregg Fujita, CRS, GRI, REALTOR Associate, Harbor Bay Realty
“I worked with Joanne to help develop the resources for CRS, the Council of Residential Specialists, with which Joanne has board duties. She gets things done, assisted with our marketing message and makes work easy. These are the qualities that make a great real estate consultant. She thoroughly understands online marketing, and her clients will benefit from her ability to market their properties virally and personally via her social networks. She is such a joy!” January 28, 2009
Patrick Kitano, Principal, Domus Consulting Group
“I have known Joanne for 10 years as we worked together within the Northern California CRS Chapter. We have attended many meeting together, serviced on committees and worked on the Katrina Relief project while Joanne was President of the CRS Chapter and I was one of the Area Vice Presidents. We have also referred clients to each other and I have found Joanne to be extremely capable and professional in her real estate transactions. I have found I can always count on Joanne when something needs to be done and that she will go way beyond the ordinary in her work, whether it be with clients or projects. I really cannot give her a higher recommendation. John Daly” June 2, 2008
John Daly, Realtor, Coldwell Banker Grass Roots Realty